said. jafarynia.; Akbar Hassanpoor; Yousef Vakili; javad keyvanfar
Abstract
In recent years, the issue of designing a compensation model for the services of managers and employees of organizations is one of the sensitive, complex and challenging topics in the field of human resource management.The purpose of this study was to identify the dimensions and components of compensation ...
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In recent years, the issue of designing a compensation model for the services of managers and employees of organizations is one of the sensitive, complex and challenging topics in the field of human resource management.The purpose of this study was to identify the dimensions and components of compensation for strategic services at the level of senior managers of the Social Security Organization, which was done with a qualitative approach.The research method is applied in terms of purpose, and exploratory in terms of implementation method. The statistical sample consists of professors and university experts aware of the field of service compensation and senior managers related to human resources of the Social Security Organization.In order to collect information in this study, 17 key informants (saturation limit) who were selected by a purposeful method and judged by researchers, open and in-depth interviews were conducted. The theme analysis method was used to analyze and interpret the data obtained from the interview. Finally, six main themes, which are the main basis of payment, short – term incentives, long – term incentives, managerial benefits, non- basic perquisites and organization respect,also 54 sub themes beased on the main themes was recognized.
Saeed Jafarinia; Rasool Darvishon Nejad
Volume 2, Issue 2 , April 2014, , Pages 51-65
Abstract
This study, in an attempt to assess the impact of employee empowerment on customer loyalty with emphasis on the role of intermediary service quality and customer satisfaction in the banking industry. The aim of this research is descriptive and functional. The study population included all employees and ...
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This study, in an attempt to assess the impact of employee empowerment on customer loyalty with emphasis on the role of intermediary service quality and customer satisfaction in the banking industry. The aim of this research is descriptive and functional. The study population included all employees and 53 branches of Bank Melli Iran in the city of Ahvaz. To collect data and measure the variables used two questionnaires based on Likert scale. In order to analyze and assess the hypothesis that an approach based on technology, Partial Least Squares variance, Smart-PLS software was used.The results show that empowering employees through the mediation service quality has an impact on customer loyalty, but through the mediator does not affect customer satisfaction on customer loyalty.
